Warranty

Your EB Homes Warranty

At EB Homes, we're committed to customer service, and our goal is to deliver homes that meet high quality standards. However, we recognize that a home consists of many systems and parts, and occasionally something in your home may not live up to those standards. In those cases we're committed to addressing concerns as quickly as possible.

When you sign your purchase agreement, you'll receive warranty information. We encourage you to read and familiarize yourself with these materials.

Of course, if you'd like to review the Warranty before signing your purchase agreement, your EB Home Sales Representative or Customer Service Representative will be happy to give you a copy.

StrucSure Warranty

StrucSure Warranty serves the building industry and the nation's homeowners. We offer a wide range of home warranties.

StrucSure Warranty offers builders’ warranties on new site and systems built homes and condominiums, modular, panelized, log and concrete formed homes, remodeling warranties, appliance warranties and warranties covering mold and water intrusion.
The StrucSure Warranty corporate family is an active voice in the building industry, bringing together the interests of consumers and builders to protect the dream of home ownership.

Warranty Programs provided and serviced by member companies of StrucSure Warranty; StrucSure Warranty also performs the function of Service Administrator for StrucSure Warranty Insurance Company, a Risk Retention Group.

Homeowners

Congratulations on the purchase of your beautiful new home with a warranty provided by your builder. StrucSure Warranty wants you to enjoy every moment in your new home, so we created this special section just for you.

The importance of maintaining your new home on a regular basis is comparable to keeping up a new car. If not kept in check with preventive maintenance and a little love and care, minor problems can become a major expense!

To assist you with your maintenance responsibility, we have provided several links that you might find helpful and interesting.

About Your Warranty will give you information on what your warranty covers and why.

FAQs answers commonly asked questions about the warranty.

Maintenance Tips & Checklists will give you an idea of what is required to keep your home in top shape.

Dispute Resolution will explain our effective Conciliation process and how you can get it started in the unlikely event of a dispute.

We hope you'll find this site useful, and we always welcome your suggestions for improvement.

About Your StrucSure Warranty Limited Warranty

Workmanship, Materials and System Defects

During the warranty period on your new home, the builder assures, and we (StrucSure Warranty) warrant, that the home will be free from:

  • Defects in the materials or workmanship as defined in the Construction Performance Standards. This does not include defects in appliances, fixtures and equipment, which are not covered in this warranty.

  • Defects in the electrical, plumbing and mechanical systems as defined in the Construction Performance Standards, including wiring, piping and ductwork of those systems.

  • If defects in any of these systems result from failure of an appliance, fixture or equipment that is covered by a manufacturer’s warranty, those defects are not covered by this warranty.

  • Refer to the warranty for coverage exclusions.

Major Structural Defects

The warranty provides coverage for “major structural defects” that occur during the term of the warranty.

A “major structural defect” is defined as actual physical damage to load-bearing portions of the home. This damage must affect the load-bearing function to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. The repair will include only the steps necessary to ensure that the home is restored to its approximate condition just prior to the defect, not “like new” condition. Repair to the load-bearing portions of the home to restore load-bearing ability.

Subject to the limits provided in the warranty, we will:

a) repair or replace a covered major structural defect or

b) pay the homeowner the reasonable actual cost of repair or replacement. Repair of the major structural defect is limited to:

  • Repair to the load-bearing portions that make the home unsafe, unsanitary or otherwise unlivable.

  • StrucSure Warranty is responsible to you, the homeowner, for total liability of all major structural defects arising during the term of the warranty. Liability is limited to the amount of coverage provided under the warranty and will not exceed the original purchase price of the home. Repair and/or replacement do not affect the term of the warranty.

Refer to the warranty for coverage exclusions.

Enjoy your new home!